{"xsrfToken":"78d97f571b2cb1e6b3714e8ebdd08f24455f5b10_lout","branding":{"id":"5","key":"support","name":"Docoon support France","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3264b8","headerLinkHoverBGColor":"#3264b8","headerBadgeColor":"#3264b8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/567bac7e-f030-402f-896e-73ff2624a91f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZTQwZjI4Yi0wN2I1LTQwMGMtOTNmMC04YWNlYTI3ODgzNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2N2JhYzdlLWYwMzAtNDAyZi04OTZlLTczZmYyNjI0YTkxZiI6WyJyZWFkIl19LCJleHAiOjE3NDUxNTc0NTIsIm5iZiI6MTc0NTE1Njg1Mn0.UseO57VsMBSmoSu2pmCIS3we3_sK3dh_ZS1JUvkFeTE&client=7e40f28b-07b5-400c-93f0-8acea2788344&mode=fit","logoId":"567bac7e-f030-402f-896e-73ff2624a91f","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur le support Docoon Neovacom Freedz","sharedPortalName":"Support Docoon Neovacom Freedz","userInitialAnnouncementHeader":"Bienvenue sur le support Docoon Group.","userInitialAnnouncementMessageWiki":"<p>Ce service de ticketing intègre l’ensemble des marques du Groupe : Neovacom, Freedz, Docoon Invoice, Docoon Sign, OMS. <br> Vous y trouverez toujours vos anciens tickets et aucun changement n'est à faire de votre côté.</p>\n<p>Nous vous invitons à sélectionner ci-dessous, le portail qui correspond à votre besoin.</p>","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Bienvenue sur le support Docoon Neovacom Freedz","sharedPortalName":"Support Docoon Neovacom Freedz","announcementHeader":"Bienvenue sur le support Docoon Group.","announcementMessage":"Ce service de ticketing intègre l’ensemble des marques du Groupe : Neovacom, Freedz, Docoon Invoice, Docoon Sign, OMS. \nVous y trouverez toujours vos anciens tickets et aucun changement n'est à faire de votre côté. \n\nNous vous invitons à sélectionner ci-dessous, le portail qui correspond à votre besoin.","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur le support Docoon Neovacom Freedz","sharedPortalName":"Support Docoon Neovacom Freedz","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#307ade","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/23112b7b-41d0-4595-9829-f4179c19f6e1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZTQwZjI4Yi0wN2I1LTQwMGMtOTNmMC04YWNlYTI3ODgzNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzMTEyYjdiLTQxZDAtNDU5NS05ODI5LWY0MTc5YzE5ZjZlMSI6WyJyZWFkIl19LCJleHAiOjE3NDUxNTc0NTIsIm5iZiI6MTc0NTE1Njg1Mn0.M3vr7kShXhFcwGvhQ2OcP267FF7yvAJm9jPQ8bfzNgw&client=7e40f28b-07b5-400c-93f0-8acea2788344&height=300&mode=fit","bannerMediaApiFileId":"23112b7b-41d0-4595-9829-f4179c19f6e1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"support","projectId":10544,"serviceDeskId":5,"name":"Docoon support France","description":"<p>Welcome! Choose a category and make your request, the Docoon team will answer you as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"53","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10712,"iconUrl":"https://odyssey-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[15],"key":""},{"id":"73","name":"Invoicing","descriptionHtml":"","callToAction":"Invoicing","introHtml":"<p>Select this one if you have any questions about billing.</p>","icon":10618,"iconUrl":"https://odyssey-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[15],"key":""},{"id":"57","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10698,"iconUrl":"https://odyssey-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[15],"key":""},{"id":"50","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Select this to request assistance. The odyssey support team will answer you in no time.</p>","icon":10683,"iconUrl":"https://odyssey-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10683","groups":[15],"key":""},{"id":"54","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received via email.</p>","icon":10690,"iconUrl":"https://odyssey-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"17":[54],"15":[50,73,57,53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9cbe0196-4ecd-31bf-be70-620dfe50c3b0","appLinkName":"System Confluence","appLinkUrl":"https://odyssey-services.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support Odyssey FR","spaceUrl":"https://odyssey-services.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://odyssey-services.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZTQwZjI4Yi0wN2I1LTQwMGMtOTNmMC04YWNlYTI3ODgzNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxNTgwNTIsIm5iZiI6MTc0NTE1Njg1Mn0.MJSDM12Jo4fvqEsNXHaH79p22kECbhzetnBStd3jhkI","targetCollection":"upload-project-10544","endpointUrl":"https://api.media.atlassian.com","clientId":"7e40f28b-07b5-400c-93f0-8acea2788344","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"fbab86f3-96c1-4fe2-86b5-78b9c0ea987a","name":"Export","categoryUrl":"https://odyssey-services.atlassian.net/servicedesk/customer/portal/5/topic/fbab86f3-96c1-4fe2-86b5-78b9c0ea987a","createdAt":"1661435291434"}]}},"reqCreate":{"id":50,"projectId":10544,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Select this to request assistance. The odyssey support team will answer you in no time.</p>","instructions":"","icon":10683,"iconUrl":"https://odyssey-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10683","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Ticket's title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10446","fieldConfigId":"10994","label":"Account number","description":"Your account number (4 or 5 digits)","descriptionHtml":"<p>Your account number (4 or 5 digits)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/50","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/50","calendarParams":{"firstDay":0,"date":"2025-04-20T15:47:32+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9cbe0196-4ecd-31bf-be70-620dfe50c3b0","appLinkName":"System Confluence","appLinkUrl":"https://odyssey-services.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support Odyssey FR","spaceUrl":"https://odyssey-services.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://odyssey-services.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZTQwZjI4Yi0wN2I1LTQwMGMtOTNmMC04YWNlYTI3ODgzNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxNTgwNTIsIm5iZiI6MTc0NTE1Njg1Mn0.MJSDM12Jo4fvqEsNXHaH79p22kECbhzetnBStd3jhkI","targetCollection":"upload-project-10544","endpointUrl":"https://api.media.atlassian.com","clientId":"7e40f28b-07b5-400c-93f0-8acea2788344","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=odyssey-services","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"78d97f571b2cb1e6b3714e8ebdd08f24455f5b10_lout","baseUrl":"https://odyssey-services.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://odyssey-services.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7e40f28b-07b5-400c-93f0-8acea2788344","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"436758050e63471cb2e01506103e9ceb","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}